Contact support, chat status & requests
Use the floating help panel, contact email and WhatsApp, and send a structured support request.
For: Organization Admin
Reviewed 2026-10-25
You may not see every control shown. Your role, custom permissions, assigned records and plan apply. All screenshots use sample data in Light mode with Emerald.
On this page
Open the support panel and contact the team
Organization Admin has a floating support button in the dashboard. Open it to see Contact, Chat and Request. The panel is scrollable within the available screen height, and the floating X and header close button can close it.
Contact shows support@eduskon.com and WhatsApp +91 73409 65919. Email opens your email application; WhatsApp opens the corresponding WhatsApp link in a new tab. Choosing a link does not silently send a message or provide an immediate-response guarantee.
Steps
- Choose the floating support button.
- Open Contact and select email or WhatsApp.
- Describe the organization, page and problem without including secrets.
Ask EduSkon in the support panel
Open Chat in the dashboard support panel to use Ask EduSkon. It is a documentation guide assistant, not a live human agent. Ask a question about a feature to receive published explanations, steps, permission notes, screenshots and links to the relevant guide.
Your verified organization role is selected initially. Choosing another role changes the guidance only, not your account permissions. Follow-up questions keep the previous topic in context, and switching between Contact, Chat and Request preserves the conversation while the panel stays open. Closing this support panel or refreshing the page clears this panel's conversation.
The same guide assistant is available in the public documentation. It cannot inspect private account records, perform actions or create a support ticket. Use Contact for email and WhatsApp or Request to send an issue to the team.
Steps
- Open the floating support panel and select Chat.
- Check the role, enter a question and send it.
- Read the steps and permission notes, expand the screenshot or open the linked guide.
- Use Contact or Request when the published guidance does not resolve the issue.
Submit an issue, query or feedback
Request contains Issue, Query and Feedback choices, the applicable priority, subject, detailed description and optional attachments. The current form requires a meaningful subject and at least ten words in the description. Choose a priority that reflects the problem instead of marking every request as critical.
Include the action attempted, page name, expected result and actual error. Attach a screenshot only after removing private details and never include credentials or card information. Switching panel tabs preserves the current draft while the panel remains open; closing it can discard an unsent draft.
Steps
- Open Request and choose Issue, Query or Feedback.
- Set priority when shown, then enter a clear subject and detailed explanation.
- Attach an appropriate file if needed and choose Submit Support Request.
- Wait for the ticket-created confirmation.
Request attachments and final submission
Scroll within Request to reach attachment and submission controls when the form is taller than the panel. Attach only relevant, redacted evidence. File validation and organization storage apply to support files too.
The submit action needs a meaningful subject and detailed description. A selected file or unsent draft is not a created ticket. Wait for the success confirmation, and keep the reference provided for follow-up.
Steps
- Complete the request's type, priority, subject and description.
- Scroll to attachments and remove sensitive details from any evidence.
- Choose Submit Support Request once and wait for confirmation.