Storage allowance & extra-storage packs
Understand what counts, Free image restrictions, capacity errors and 30-day storage add-ons.
For: Organization Admin
Reviewed 2026-10-25
You may not see every control shown. Your role, custom permissions, assigned records and plan apply. All screenshots use sample data in Light mode with Emerald.
On this page
Read organization storage usage
Organization storage displays used space, plan allowance, paid extra storage, pending uploads, available space and stored file count. Pending reservations matter: a new upload can be blocked even when completed files alone appear to leave a little space.
Assignment files and submissions, resources, note attachments and support files count toward storage. The quota belongs to the organization, not to each teacher individually. Refresh updates the displayed usage; synchronization reconciles stored files through the available server workflow and should be used deliberately.
Steps
- Open Billing & Plan and find Organization storage.
- Compare used, reserved and available space.
- Refresh usage after an important file operation, or use the provided synchronization action when a reconciliation is needed.
Free-plan images and profile-photo exemption
Free does not permit non-profile image attachments, even if an extra-storage pack exists. A document attachment can still be subject to the configured Free allowance and file-policy checks. Increasing bytes is not the same as unlocking a file-type feature.
Profile images are excluded from organization storage accounting, including on Free. Their own format, size and pixel validation still applies. Do not use a profile-photo endpoint to store academic attachments or other unrelated files.
Steps
- For a blocked image, confirm whether it is a profile photo or an academic/support attachment.
- Use the proper profile-image workflow for an actual profile photo.
- For non-profile images, review a plan that permits image attachments.
Buy and manually renew extra storage
When an add-on is available for your plan, the storage panel shows pack size and price. Choose a whole number of packs and review the total capacity/amount before checkout. Paid extra storage is valid for 30 days from activation and renews manually.
After an add-on expires, existing files remain available, but new uploads can be blocked if usage exceeds the reduced active allowance. Renew a pack, upgrade appropriately or remove unneeded files through authorized workflows. If payment verification is pending, retry verification without paying twice.
Steps
- Review the offered pack size, price and 30-day duration.
- Select the quantity and choose Buy extra storage.
- Wait for verified activation and review its validity in Recent storage payments.
- Renew manually before capacity is needed again.