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Roles, permissions & missing controls

Understand Admin, Teacher and Student access, teacher grants, record scope, and why your screen may differ.

For: Organization Admin, Teacher, Student

Reviewed 2026-10-25

You may not see every control shown. Your role, custom permissions, assigned records and plan apply. All screenshots use sample data in Light mode with Emerald.

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Admin, Teacher and Student

Admin manages one organization's people, academic structure, attendance, configuration and billing. Their account does not automatically give access to another organization's records.

Teachers work with their assigned academic context and the extra permissions their Admin grants. Students see enrolled learning content and their own academic outcomes, not the organization's full people directory or peers' submission results. A direct URL does not override the server's access check.

Organization Admin view · Light / Emerald · Sample data. Controls vary by role and permissions.

Custom teacher permissions

Only the organization Admin can see and update the Permissions tab on a teacher detail page. The grant groups cover Students, Classes, Subjects, Chapters, Topics, Assignments, Attendance and Holidays. Student grants include export as well as create, update and delete.

These permissions extend teacher capabilities; they do not promote a teacher to Admin or grant plan management, billing, or another organization's data. Some existing teaching actions remain available for assigned work even without a custom grant. An unchecked grant is therefore not a blanket removal of all baseline teaching access.

Steps

  1. As Admin, open Teachers and select the teacher.
  2. Open Permissions and select only the actions that teacher needs.
  3. Save the grants. Have the teacher refresh their workspace and check the relevant action.
Organization Admin view · Light / Emerald · Sample data. Controls vary by role and permissions.

When a button, tab or record is missing

First check that you are signed into the expected account and organization. Then check whether the guide names your role and whether your teacher profile is assigned to the subject or class. Students do not see Draft assignments, and reporting screens can show only a filtered date range.

An empty result is not always a permission problem: search text, status filters, batch selection, enrollment and the selected report period also change results. Conversely, typing a record URL manually cannot make a forbidden record visible.

Steps

  1. Clear search and reset filters, then confirm the batch, class or subject.
  2. For a teacher action, ask Admin to review custom permissions and assigned academic records.
  3. If access was just changed, reload the page. If it still fails, send support the page name and error without exposing private student details.
Teacher view · Light / Emerald · Sample data. Controls vary by role and permissions.