Organization billing & early renewal

Organization Admin opens Billing & Plan to review the current tier, billing cycle, status and expiry. Monthly and Yearly are billing periods; the annual price is the full yearly total. The organization's recorded expiry takes precedence over historical receipts.

Free says Does not expire. A legacy paid receipt may provide an explicitly estimated end date; an undated complimentary or custom agreement can say Not recorded. Ask support to confirm missing validity rather than assuming that the organization is on a permanent paid plan.

Your plan expires soon appears when the effective end date is within the next five days. The warning shows the date and offers Renew early for a self-service plan with confirmed validity. Custom agreements or unconfirmed dates instead direct you to support.

Renew early opens the existing plan/period options; clicking it does not immediately take payment. A same-plan renewal extends from the future recorded expiry, preserving remaining time. Renewing after expiry starts from the current time; upgrading to a higher tier is a different workflow.

Plans & renewals offers eligible self-service choices: the current paid plan for renewal and higher tiers for upgrade. Enterprise/custom pricing is handled through the sales/support arrangement instead of a standard self-service charge.

Switch Monthly/Yearly before choosing a plan. A same-tier renewal adds the selected period to a future recorded end date. An upgrade starts immediately without automatic proration or conversion of the old tier's remaining period. Storage add-ons are a separate purchase and do not change the core billing cycle.

Checkout is a one-time payment flow, not an automatic recurring subscription. Closing checkout before completion does not activate a new period. If payment succeeds but verification fails temporarily, the page retains the confirmation details for Retry verification.

Do not pay again while payment verification is pending. Retry verification from the current page. If you reload and lose that recovery state, contact support with the payment reference before starting another checkout. Never send full card details, an OTP or a password.

Billing history shows recorded plan payments with tier, amount, period, state and date. Complimentary or custom arrangements can appear differently from a normal purchase. Failed and cancelled receipts must not be read as active paid entitlement.

Use the exact reference and amount when asking about a payment. An expiry correction does not rewrite old payment amounts or create a payment receipt. Historical entries and the current organization validity answer different questions.