Terms and Conditions

These Terms and Conditions govern access to Eduskon's website and education management platform. 'Eduskon', 'we', and 'us' refer to the service; 'you' refers to the person using it and, where authorized, the institution they represent.

By creating an account or using the service, you agree to these terms. If you act for an institution, you must have authority to do so. Institution-specific written agreements may set additional commercial terms; mandatory legal rights are not excluded by these terms.

Provide accurate account information and keep it current. Use your own authorized account, protect your password and verification codes, and report suspected misuse. Do not share credentials or impersonate another user.

Administrators are responsible for inviting the correct users, checking their authority, and removing or changing access when responsibilities change. Teachers may receive custom permissions from an administrator; those permissions do not transfer ownership of institutional records. Students must use the service within their institution's authorized academic workflows.

Institutions are responsible for the accuracy and lawful collection of records, their academic decisions, and the permissions they grant. Obtain necessary notices, authorizations, and parent or guardian consent where required, especially before providing children's information.

Students and staff must follow the institution's rules for attendance, submissions, evaluation, and acceptable content. Eduskon supplies software; it does not independently certify marks, resolve academic appeals, or guarantee educational outcomes. Direct those questions to the institution.

Your institution and the relevant rights holders retain their rights in academic records and uploaded content. Using Eduskon does not transfer those ownership rights to us. You authorize the processing and display needed to provide the requested service to authorized users.

Only upload or share content you are entitled to use. You are responsible for checking that files are relevant, lawful, and free of malicious content. Keep appropriate copies of important records and manage downloaded exports responsibly.

• Do not bypass permissions, access another institution's data, misuse credentials, or attempt to exploit the service.
• Do not upload malware, unlawful content, abusive material, or content that infringes someone else's rights.
• Do not tamper with records, impersonate users, send spam, or disrupt other users or the platform.
• Do not collect, export, or distribute personal information without appropriate authority and a legitimate purpose.

Available plans describe student, teacher, class, and subject limits together with their listed features. Choose a plan that meets your institution's needs. A capacity suggestion on the pricing page is guidance, not a guarantee that every desired feature or service is included.

Check the selected plan, billing period, currency, total amount, and any applicable charges before paying. Enterprise or custom arrangements must be confirmed with Eduskon. Contact support about plan changes and their timing; do not assume a self-service upgrade, automatic renewal, or prorated credit is available unless expressly confirmed.

Supported online payments are processed through Razorpay. A payment must be verified before paid signup can complete. Keep your payment reference and use the account email associated with the transaction when contacting us.

For a failed, duplicate, or disputed payment, email support@eduskon.com with the payment time, amount, and transaction or order reference. Never send full card details, passwords, or payment verification codes. Payment-provider terms also apply to the checkout service.

To request a refund, email support@eduskon.com within 24 hours of payment. Use the subject 'Refund request' and include the registered email, institution name, selected plan, payment date and time, amount, transaction or order reference, and reason for the request.

Submitting a request does not mean it has been approved. Eduskon will review the transaction and the reason and communicate the outcome by email. If approved, the refund method and expected processing time will be communicated after review; payment-provider processing may affect when it reaches you.

To request cancellation or closure, email the same support address. Cancellation is separate from a refund and does not automatically erase institutional records. Arrange any necessary authorized exports and discuss access or retention before closure. The 24-hour request window does not limit any remedy or refund right required by applicable law.

Our Privacy Policy at /policy explains the information processed by the platform, service providers, browser storage, retention, and privacy requests. Institutions remain responsible for their own notices and the lawful handling of records they provide.

The service may send verification, account, academic, and support notifications through in-app or email channels. Not every delivery is guaranteed, so check the workspace for important deadlines. Keep permissions and credentials secure and report suspected security incidents to support@eduskon.com.

Maintenance, updates, network problems, or provider failures may interrupt access. Unless separately agreed in writing, these terms do not provide a guaranteed uptime or response-time commitment. Keep appropriate backup copies and independent arrangements for time-critical academic work.

Uploads, email delivery, hosting, and payments rely on external providers. External websites and services are governed by their own terms. Features may change as the product evolves; material changes affecting an agreed paid service should be discussed through support.

Eduskon's branding, interface, software, and service materials remain protected by the rights of Eduskon and its licensors. Your access permits ordinary authorized use of the service; it does not grant ownership or permission to redistribute our software or branding.

This restriction does not change your rights in your own records or content, or any rights provided by applicable law or third-party open-source licenses.

Access may be restricted for unauthorized use, serious breaches of these terms, security risks, or unresolved payment issues. Immediate action may be necessary to protect users or records. Contact support if you believe a restriction is incorrect or need to discuss restoration.

An institution administrator may also change or revoke a member's access. Closure and record deletion are separate processes, subject to institutional authority and applicable retention obligations. Contact us about exports and records rather than assuming they will remain accessible after closure.

The platform supports administration but does not replace professional advice, institutional oversight, or checks of important records. Eduskon cannot guarantee uninterrupted access, error-free records, or outcomes from decisions made using the service.

To the extent permitted by applicable law, Eduskon is not responsible for indirect or consequential loss arising from use of the service. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded, including any applicable rights concerning refunds, privacy, or deficient services.

The version and last-updated date identify the current terms. We may revise them as the service changes, with additional notice or agreement where required. Revisions do not retroactively remove mandatory rights or override an existing written agreement without the necessary agreement.

Raise concerns with Eduskon by email so we can investigate and try to resolve them. These terms do not prevent you from using complaint or dispute-resolution options available under applicable law, and they do not impose an exclusive court or arbitration forum.

For terms, billing, cancellation, refunds, support, or privacy questions, email support@eduskon.com. Include the relevant account and institution details and describe your request. Do not include passwords, verification codes, or full payment credentials.