Privacy Policy

Eduskon provides education management software for institutions, administrators, teachers, and students. This Privacy Policy explains the information handled through our website, enquiries, accounts, and academic workspaces.

Your institution decides which academic records to collect and which staff may access them. Eduskon provides the platform that processes those records. We also handle account, enquiry, support, and payment information to operate our own services. Contact your institution about its own privacy practices as well as reading this notice.

The information depends on your role and the features your institution uses:

• Account and institution details: names, email addresses, phone numbers, organization details, role, verification status, and password hashes. Passwords are not stored as plain text.
• Academic records: student and teacher profiles, class and subject membership, topics, assignments, submissions, marks, feedback, attendance, leave requests, notes, and uploaded resources. Profiles may include contact, guardian, and other details supplied by your institution.
• Enquiry and support details: messages, attachments, institution size, plan interest, preferred contact method, consent, and any optional information you choose to provide.
• Billing details: selected plan, amount, currency, payment status, and payment/order identifiers. Payment credentials entered in Razorpay checkout are handled by Razorpay; the application keeps transaction references rather than full card details.
• Technical information: authentication and verification records, browser preferences, request information such as IP addresses used for abuse prevention, and diagnostic information produced when operating the service.

We receive information when you register, accept an invitation, submit an enquiry, contact support, or use the workspace. Administrators and authorized teachers may create or update records about you. Payment services return transaction information, and your browser sends technical information with requests.

Only share information relevant to an educational or support purpose. Do not put passwords, verification codes, full payment credentials, or unnecessary sensitive personal information in messages or uploaded files.

Information is used to provide the requested services and operate the platform. Where consent is required, we ask for it for the relevant purpose. Other processing may be necessary to provide the requested service or meet applicable legal obligations. Enquiry consent is not permission for unrelated marketing.

• Create accounts, verify email addresses, authenticate users, recover accounts, and apply organization and role permissions.
• Deliver academic workflows, including assignments, attendance, evaluation, reports, resources, and notifications.
• Respond to enquiries and support requests, discuss requested plans or demos, and follow up through the contact method you provide.
• Record and verify payments, administer plans, and investigate payment or refund requests.
• Diagnose errors, prevent abuse, maintain the service, and respond to legal obligations or security incidents.

Institution administrators can manage records within their organization. Teachers access their assigned academic areas and any additional permissions granted by an administrator. Students access their own permitted academic information. Exported files and screenshots remain the responsibility of the people who download or share them.

Authorized Eduskon personnel use enquiry, support, and administrative information for their assigned work. We may disclose information when required by law or when necessary to investigate misuse, protect users, or resolve a security issue. This does not give other institutions permission to browse your records.

The service relies on database and hosting infrastructure, Cloudinary for uploaded media, configured email delivery services for verification and notifications, and Razorpay for supported payments. These providers process the information needed for their part of the service under their own applicable terms and privacy notices.

External links and payment pages are operated by their respective providers. Their privacy practices are not controlled by this notice. Provider infrastructure may process information in locations different from yours; contact us if your institution has specific data-location requirements before uploading records.

Eduskon uses browser storage to keep an authentication token, selected organization context, theme, display preferences, and related interface state. A sidebar preference may also be stored in a cookie. These help keep you signed in and preserve your workspace settings.

You can clear or restrict cookies and local or session storage in your browser. Doing so may sign you out or reset settings. Sign out on shared devices and avoid leaving exported academic files on a shared computer.

Student accounts and records are managed through institutions, not intended as independent purchases by children. Institutions must have authority to provide student information and arrange appropriate parent or lawful-guardian involvement, including consent where applicable law requires it. Platform acceptance alone does not replace that process.

Parents or guardians can contact the institution about a child's academic record and email Eduskon about platform privacy concerns. Include the institution name and the concern, but do not send identity documents or private student records unless they are needed and an appropriate method has been agreed.

Retention depends on the type of information, the institution's instructions, the purpose for which it was collected, and applicable recordkeeping or dispute requirements. Contact us to discuss deletion or retention for your account or institution; this notice does not promise one fixed retention period for every record.

Removing a record from an active workspace can mark it as deleted rather than immediately erase it from storage. Account closure, cancellation, or a deletion request does not automatically remove every related record or provider copy. Records required for legal, payment, security, or unresolved dispute purposes may need to be retained.

Arrange necessary authorized exports before closing an account. Copies downloaded or shared outside Eduskon are not removed by a later platform deletion request.

The application uses password hashing, verification flows, and organization and role access checks. No online service can guarantee that every risk or unauthorized access attempt will be prevented. Keep credentials private, review staff permissions, and grant only the access needed for each person's work.

Report suspected account misuse, exposed files, or security concerns promptly to support@eduskon.com. Describe the issue without including passwords or verification codes. Where required by applicable law, affected people or authorities must be notified of a personal-data breach.

You can ask about your information, request a correction or deletion, withdraw enquiry consent, or raise a privacy complaint by emailing support@eduskon.com. Include your account email, institution name where relevant, and the request. We may need to verify your identity or authority before releasing or changing records.

For institution-managed academic records, contact your institution first or ask us to help route the request. Requests are handled subject to applicable law, institutional authority, and legitimate retention requirements. Withdrawing consent may stop the related optional contact or processing; essential account or academic notifications are different from optional enquiry follow-up.

Nothing in this notice limits rights or complaint options available under applicable law. Where a request cannot be fulfilled as asked, contact us for an explanation and to discuss available alternatives.

We may update this notice when data handling or service features change. The version and last-updated date identify the current text. Where required, material changes will need additional notice or consent; continuing to use the service does not by itself provide consent for a new, unrelated purpose.

Contact Eduskon at support@eduskon.com for privacy questions, requests, complaints, or security concerns. Use a subject such as 'Privacy request' and describe the issue and the account or institution involved. This is also the contact point for escalating a privacy concern that remains unresolved.